Why join Salesbricks?
The way the world buys and sells software is changing. Buyers are expecting a better way to buy software, and Salesbricks is building the critical sales infrastructure to power this change by reinventing technology from the ground up.
We challenge the status quo in everything we build because we believe that’s the only way to solve big problems. You’ll have the chance to work with a small but mighty team where your impact will be felt across the entire customer base and Salesbricks.
Today, we're growing fast, and we are excited for new teammates to join us who are the best at what they do, energetic, and curious.
The role
As a Customer Success Manager at Salesbricks, you’ll own the customer journey from onboarding to renewal, ensuring a seamless and impactful experience at every stage. You’ll play a pivotal role in shaping customer success, driving adoption, and maximizing retention. This is a high-visibility position at an early-stage, high-growth startup—perfect for someone who thrives on building strong relationships, solving complex challenges, and directly impacting both customers and the company.
What You’ll Do
- 🤝 Be a trusted advisor – Guide our customers from onboarding to utilization while arming them with revenue operations best practices to help them close deals faster, renew more effectively, and achieve their business objectives.
- 📈 Own strategic customer growth – Drive expansion and retention by identifying opportunities to deepen customer engagement and maximize the value they get from our platform.
- ⚡️ Shape the future of customer success – Build and refine scalable processes, set best practices, and influence the way we deliver world-class post-sale experiences.
- 🤲 Collaborate cross-functionally – Work closely with Product, Sales, and Operations to drive innovation and advocate for customers' needs in our roadmap.
- 🚀 Lead with a growth mindset – Help customers navigate change, adopt new solutions, and continuously push the boundaries of what's possible.
Requirements
- 💼 Revenue operations insight – You have a deep understanding of the challenges within revenue operations, particularly in quote-to-cash, SaaS pricing models, subscription management, and billing workflows. A passion for solving these problems through innovative solutions.
- 🗣️ Effective communication & customer advocacy – You're able to articulate complex ideas to both customers and internal teams clearly, ensuring alignment, driving engagement, and influencing product direction based on customer needs.
- 🔧 Technical aptitude – You learn quickly and can easily master workflows and SaaS tools, understanding their capabilities, integrations, and best practices to help customers maximize value.
- 💪 Scrappiness and ownership - You thrive in fast-paced, ambiguous environments with a willingness to roll up your sleeves and drive impact.
- 🤝 Collaboration & influence – You're skilled in cross-collaboration with teams like product, sales, and operations to shape the customer experience, ensuring customer insights drive strategic decisions.
Bonus Points
- 🏢 Experience at a SaaS company serving B2B customers, ideally going from an early stage to a growth stage and beyond.